Front of House Shift Supervisor- Big E's Downtown GR

Job Description

Benefits Include:

Hotel and restaurant discounts

Earned Paid Time Off for ALL Team Members

Insurance (health, vision, dental, life) for full time Team Members

401k

Flexible schedules

Holiday Pay

8 hours of paid volunteer time per year

Advancement opportunities

100% paid maternity/paternity or adoption leave for those who qualify for FMLA

Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Position Summary

Responsible for assisting management with the overall Front of the House (FOH) in a manner most pleasing to guests, while following Suburban Inns’ Core Values, Suburban Inns/Big E’s standards, and local health department standards.

Essential Functions

Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued

Meet labor goals as projected by management

Take reservations and check table reservation schedules

Conduct table touches to 100% of tables serviced

Carefully supervise FOH staff to help assure proper service

Lead, Manage, and Hold Team Members accountable to the standards of employment and job performance set by the core values of Suburban Inns. Discipline Team Members as needed, according to Suburban Inns’ policies

Assure that all side-work is accomplished and that all cleaning of equipment and storage areas is completed according to schedule

Assure the correct appearance, cleanliness, and safety of dining room areas, equipment, and fixtures. Check the maintenance of all equipment in the dining room and report deficiencies and maintenance concerns

Assist in service of guests as needed

Assure that the dining room areas are secure at the end of the business day

Attend scheduled staff meetings

Follow all Suburban Inns standards

Exhibit regular and recurrent attendance records

Other duties as requested by management

Position Requirements

Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, record keeping, or word processing skills. Good communication skills

Formal Education and Job-Related Experience: This position requires a minimum formal education of a High School Diploma or equivalent related experience plus a one-year job-related experience

License, Registration, and/or Certification Required: ServSafe, CPR, and TIPS Certification (may be completed upon hire)

Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs

Required Travel: Position may require travel to other Suburban Inns properties, client locations, or other locations.

Uniform and Appearance Guidelines

Uniform: Professional attire according to Suburban Inns guidelines. Shoes need to be closed-toed and non-slip.

Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor.

Powered by JazzHR

I7I9ftGflc