Meeting House Manager (Night Shift)

MH & GBC Night Shift Manager

Our mission: Inspired by the communion of family and friends, we provide our guests with simple, elegant accommodations that center on bringing people together. Celebrate life and enjoy our hospitality with your loved ones. Be nourished in mind, body and spirit.

Are you interested in joining a fun-loving, hardworking community of hospitality enthusiasts? An up-and-coming revitalized hotel in the heart of Falls Church City is seeking a Night Shift Manager to maintain operations through the night. The operations team of this enterprise needs an energetic and effective manager with drive, an eye for the details, and integrity. This opportunity is for a leader who wants to serve our guests and grow an evolving business from the ground up. The right candidate is a passionate and committed person who is motivated by happy customers, excellent service, and a job well-done. This individual will be responsible for the overall guest experience while at Meeting House. This person should also be self-aware, clear thinking, highly teachable, able to learn our hotel software programs, and effective at managing time during the night shift to attend to guest needs while completing tasks that support the daily operations of the hotel and bakery café. Apply today for a chance to form a part of Meeting House!

Position Description:

The Night Shift Manager (NSM) will be responsible for the General Manager (GM) duties when the GM is not available. The NSM will be responsible for supervising front and back of house GBC staff, MH housekeepers, MH maintenance staff, filling in for roles as needed at GBC, checking in and out MH hotel guests, and other MH and GBC office duties as needed. You will perform a range of duties including connecting with guests, ensuring 95% customer satisfaction, responding to customer needs, managing staff, and maintaining MH and GBC supplies. Your central goal is to provide guests with outstanding customer service. As the ‘face’ of MH and GBC, you need to be presentable, caring, and friendly, with outstanding people’s skills. You will need to multitask, provide excellent communication and organizational skills in all duties.

General Responsibilities:

Greet guests and provide them with superb customer service.

Ensure that all areas are neat, presentable, and equipped with all the necessary supplies.

Respond to all client concerns and meet their needs.

Supervise MH and GBC staff to ensure smooth operations and a great guest experience.

Closeout hotel records from the previous day.

Help with GBC baking needs, cleaning and maintenance issues during the night shift to prepare for the next day opening.

Maintain records and files.

Requirements:

College degree or relevant qualification.

A minimum of two years of proven experience in a similar role.

Good understanding of office administration.

Superb written and verbal communication skills.

Excellent organizational and multitasking abilities.

Strong knowledge of MS Office programs.

Goals:

Maintain 95% customer satisfaction

Work Schedule: M-F 10 pm-7 am

Benefits:

Competitive pay and performance-based pay increases.

Quarterly bonus based on personal work performance and business success.

Generous employee discounts.

Opportunities for rapid advancement and growth within the Meeting House complex, a unique and dynamic business environment that includes Godfrey’s bakery café and a boutique hotel.

Employees may elect to participate in the company's health insurance plan. Meeting House will contribute 75% of the average annual premium cost for a single-person HMO plan.

After 12 months, one free night per year at the Meeting House boutique hotel and discretionary discounted rates available for family members, based on availability.

Five paid vacation days per calendar year. (Escalates per company policy)

Five paid holidays per calendar year.

Three paid sick days per calendar year.

Matching 401(k) contribution after 3 years of employment.

Full-Time