IT Support Professional

Position Summary:

Invision Technologies, LLC is looking for additional IT Support Professionals to join our team. The ideal candidate exemplifies exceptional customer service while possessing the skills, knowledge, and aptitude to resolve client IT issues. The IT Support Professionals are responsible for the delivery of reactive technical support, as well as emergency and scheduled onsite requests. Qualified candidates must have the ability to communicate with clients and co-workers at both technical and non-technical levels. Ideal candidates are self-directed, innovative, organized, flexible, and consistent in maintaining our high-quality standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate must also be able to exhibit a sense of urgency in providing exceptional quality service to clients and setting and managing expectations.

Responsibilities & Duties:

Serve as front-line IT support for all aspects of our client’s IT environments, including, but not limited to, hardware, software, networking, printing, Microsoft, and basic server support

Provide both in-person and remote support to clients and serve as the first point of escalation for issue reporting

Offer our clients a true “white-glove” support experience and exceed their expectations

Install and configure hardware and software components to ensure usability and optimal performance

Work with counterpart technicians and clients for developing solutions to meet client needs

Create and maintain thorough documentation and configurations within company tools

Identify and implement automation and continuous process improvement opportunities

Interface with third-party vendors as a liaison between client and vendor

Participate in a 24x7 on-call rotation and after-hour upgrades to support our managed services clients

Other duties as assigned

Knowledge, Skills & Personal Qualities:

Demonstrate excellence in customer service

Ability to identify simple to complex problems and analyze them for triage or solution

Demonstrate problem-solving strategies and practical knowledge

Ability to diagnose and resolve issues balancing research, troubleshooting, and standard procedures

Advanced knowledge of computer systems, including hardware, software, OS, and peripherals

Working knowledge of networking fundamentals and hardware

Knowledge of cyber security fundamentals

Demonstrated ability to work in a fast-paced environment

Time management, organization, and communication are vital

Required Qualifications:

A high school diploma or equivalent required

1-year computer and/or network support experience

Exceptional written and verbal communication skills

Ability and desire to learn and adapt quickly

Exceptional customer service skills

Attention to detail

Preferred Qualifications:

Advanced level degree or certifications desired

Preferred certifications: Comptia A+, Network+, Security+, any Microsoft

Managed Service Provider experience

Use of PSA/Ticketing system experience

Experience as a tier 1-2 IT Support Specialist

Working knowledge of O365, Azure, Sharepoint

Benefits

Comprehensive health care plan including options for Dental, Vision, and ST/LT Disability

Employer-provided life insurance at no cost to the employee

401k retirement plan with company matching contribution; employees may participate after completing 1 year of service

Monthly mobile phone stipend

Career path after 6 months to outline future career growth

Eighteen days of paid time off annually

Salary commensurate with experience, range of $35,000 - $60,000

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all employees.

About Invision Technologies:

Invision Technologies is a regional technology management firm serving small and medium businesses. We serve the community by empowering our clients to do what they do best and ensure their technology works for them to accomplish their goals. We support data, telephone, low-voltage, and security networks. If it runs over IP…we support it. We are a close-knit, community-oriented team and we look forward to speaking with you! Check us out at

Full-Time