Product Specialist

RESPONSIBLITIES:

Provide technical support to customers via remote support or onsite.

Troubleshoot escalated technical issues and provide solutions in a timely manner or delegate to correct engineer for resolution

Collaborating with warranty and quality divisions within the Group to resolve technical issues reported to the company.

Develop and maintain technical documentation and training materials

Conduct technical product training for customers and internal teams

Engage with the customer by selling services and solutions

Identify and prioritize product improvements based on customer feedback and from Engineering teams

Work closely with the product and engineering teams to communicate customer needs and feedback

Stay up-to-date with the latest product features and machine capabilities.QUALIFICATIONS AND EXPERIENCE:

Matric / Grade 12

National Diploma in Electrical /Mechanical / Electronics Engineering or Diesel Mechanic Technician Certificate

Minimum 3 years of post studies work experience related to mechanical, electrical fault finding and development of technical solutions on mining equipment preferably TMM.SKILLS AND COMPETENCIES:

Must be able to travel into Africa

TMM equipment knowledge

Excellent written and verbal communication skills

Able to work under pressure, prioritise, multi- tasks and meet tight deadlines

Accuracy and attention to detail is vital