Account Manager

The Account Managers role is to oversee a portfolio of assigned customers and ensure the customers needs are met timeously, develop new business from existing clients, manage expectations, and actively seek new sales opportunities.

Responsibilities:

Establish and maintain a professional relationship with clients.

Coordinate with various teams so that the customers expectations are met.

Help develop initiatives to increase customer satisfaction and retention.

Actively pursue new clients promoting products.

Assist all teams to meet financial targets and growth objectives.

Upsell services and solutions.

Communicate with clients to understand their needs and explain product value.

Build relationships with clients.

Maintain updated knowledge of company products and services.

Resolve complaints and preventing additional issues by improving processes, assisting with critical issues and escalations.

Act as a client advocate with a focus on improving the buyer experience.

Offer solution-based proposals to clients - taking their requirements and developing a basket of products that will be used to ensure a successful completion of the project.

Attend to enquiries.

Maintain the companies CRM program ensuring all meetings are uploaded promptly and customer record is maintained.Essential Requirements:

An electrical or related degree/diploma/education/experience.

A proven sales record of at least 5 years with customer loyalty and retention in a related industry.

Business background or education.

Formal Presentation Skills.

Experience working with both direct and indirect customers.

Familiar with CRM software.

Deep understanding of consumer behaviours and industry trends.