Do you have excellent Customer Service experience and are fluent in German and English?
Customer Service Consultants needed based in Windhoek.
Part of your focus areas will be:
Effective and timely call handling
Meets all quality standards
Meets business productivity goals
Seeks opportunities for continual improvement
Flight reservation bookings, re-bookings, and re-routings
Offers and processes direct sales options
Provides relevant services to customers as per market /services
Adheres to all processes, rules, and regulations of service delivery (e.g., Data Protection)
Actively offers alternatives and ensures First Call Resolution
Seeks full understanding of client and customer requirements
Continuously updates product knowledge using reading, training, and coaching
Regularly reviews own performance against targets
Follows through, with structure, on all tasks given (e.g., e-mail, queue work etc.)
Understands and accepts Company Vision, Quality Policy, and Corporate Values
Seeks opportunities for growth and development
Connects with own and other teams
Participates in team meetings and activities
Minimum requirements:
Fluent German-speaking individual who can also speak English fluently
Eager individuals who would like to work from the comfort of their own homes
A grade 12 certificate
Namibian citizen, permanent resident, and/or domicile
Ground fibre internet, with a minimum internet speed of 25 Mbps download and 10 Mbps upload
Willingness to do shift work in accordance with Namibian Labour Law