Oracle Cloud Business Analyst -worked with the services /Oracle EBS

Business Analyst hybrid in Boston that has worked with the services/field services Oracle modules, EBS, Oracle Cloud

• Field Service:

o Services, field service, Oracle modules corresponding to it (Fusion/B2B/Field service modules)

o Currently a tight integration in Salesforce to Oracle, call starts in SF, then the ordering and inventory flows to Oracle

• Not doing work on Salesforce--but work with it from an integration standpoint

• Salesforce nearly a must-have

o Oracle Cloud expertise

o EBS helpful

JO Details

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of Technical Services domain including Hardware Services, Software Services, Customer Services, and Service Sales is required.

• Knowledge of Oracle Cloud – Service Cloud, Service Logistics, Field Service, Assets/Install Base, Subscriptions, and Spares Management. Knowledge of Order Management, Inventory, Supply Chain and Configure-Price-Quote (CPQ) is preferred.

• Knowledge of Oracle eBS in the above-mentioned areas is preferred.

• Knowledge of Salesforce – Service Cloud, Field Service Lightning, Digital Experience (Communities). Knowledge of Sales Cloud is preferred.

• Uses knowledge of business and systems processes in problem analysis.

• Ability to design and manage complex integrations between multiple CRM and ERP systems, including, but not limited to Oracle and Salesforce.

• Utilizes project management discipline to recommend and facilitate improvements and enhancements to new or existing processes.

• Ability to influence stakeholders by using data and knowledge of systems and processes.

• Ability to balance multiple priorities simultaneously.

• Ability to communicate effectively, both written and verbal.

• Ability to establish and maintain effective working relationships with coworkers, managers and clients

• Experience with reporting platforms like Tableau is preferred.