Service Delivery Manager (BPO)

We are seeking a Service Delivery Manager who are responsible for making sure that services are being seamlessly delivered to the clients of an organization. Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Requirements:

Overseeing a range of functions to facilitate the delivery of superior services to the end-users.

Make sure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner.

Identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders.

In charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.

Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary

Qualifications:

5 years relevant experience is required

Bachelor’s degree in business administration or any IT related course

Experience in technology or healthcare industry a plus

In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery

Expertise in people management and leadership

Strong organizational skills

Ability to manage and prioritize tasks efficiently

Excellent verbal and written communication skills

Additional Information

We offer a competitive compensation package (DOE), benefits and growth opportunities for everyone who joins Cavista! Email your updated CV to

Cavista Offers Even More:

Day 1 HMO plus 3 dependents

Day 1 Group Life Insurance

Best in the Industry Leave policy – Paid Vacation, Paid sick, Holidays and more

Wellness Programs

Employee Training Programs

Growth and Development