Customer Care Officer

Job Requirements

Min NQF 4 or equivalent qualification

Any tertiary customer care training advantageous

Minimum of 2 - 3 years’ experience in customer care or a similar environment

Tele-sales experience advantageous

MS Office proficient, specifically Excel, Word and MS Outlook

Experience in Syspro or Xeno advantageous

Job and Behavioural Competencies

Very organised work habits and able to adhere to strict deadlines

Sense of accuracy and urgency (deadline orientated)

Strong administration skills

Able to work with a high level of accuracy whilst under pressure

Good planning skills

Excellent interpersonal skills

Ability to be able to work effectively in a team environment

Good English verbal and written communication skills

Afrikaans verbal and written communication skills advantageous

Good telephone etiquette essential

Ability to foster good relationships with customers to ensure positive resolution and customer satisfaction

Please send your CV to: workinghardstaffing@gmail.com