Customer Service Rep

Job description

Aspenhome/Furniture Values Int'l, LLC (FVI) is looking for a Customer Service Representative to join our team! You will be responsible for processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.

Essential Duties & Responsibilities:

Receiving incoming calls from consumers, vendors and dealers.

Returned calls made to customers, consumer and dealers within 24 hours

Respond to customer and sales representative inquires by e-mail and/or fax within 24 hours

Respond to consumer inquires by phone and e-mail within 24 hours

Sales order management to include:

Accurate order entry of sales orders

Checking and confirming sales orders for accuracy

Communications to customers and/or sales representatives of issues with sales orders that are preventing shipment of the sales orders

Coordination of orders for shipment to include, coding, cubing, pricing, scheduling, and communicating to supply chain/logistics department of revisions to be made and to release for shipment.

Maintain updated knowledge of all past, current, and future products and processes to ensure effective communication to customers

Extensive research to resolve pre/post-shipment issues

Work and communicate successfully with other departments within the organization

Preferred Skills & Abilities:

40 wpm + typing skills

Being able to work in a fast paced environment and keep to assigned timelines

Accuracy and accountability for all tasks assigned

Good phone etiquette