Customer Service

401K, Dental, Life, Medical, Vision

$29 hourly

Full-Time

Urgent Hire

Remote work

The Customer Service Representative will be responsible for answering telephone call inquiries and promoting our organization's products and services. They will also research and resolve complaints to ensure customer retention and satisfaction.

DUTIES AND RESPONSIBILITIES:

Handles customer interactions via phone, e-mail and mail

Log into phone system and use appropriate codes for activities

Process requests for quotations, order entry and product questions from customers

Ensure accurate order entry and timely feedback to customer inquiries

Serve as a role model for peer group and new hires

Monitor and review performance to operational metrics, order processing and service level reporting

Suggest cost reduction opportunities or efficiency gains in all aspects of Customer Service transactions and activities

Responsible for researching and resolving complaints, product inquiries or ordering to ensure customer retention and satisfaction

Other duties as assigned

Reports to the Customer Service Manager

SKILLS AND EXPERIENCE REQUIRED:

1+ years’ experience in Industrial Supplies or related field required

Excellent listening skills and the ability to empathize with customers

Thorough, organized and systematic in approach to work

Effectively manage work hours and demonstrate strong organizational skills

Strong verbal and written communication skills

Skilled at establishing and maintaining effective working relationships

Ability to manage self in a fast-paced business environment

Moderate to advanced skills in technology

Bachelor's degree in a related field or three years of customer service experience

History of successful customer service roles

Proven ability to use operating systems and other third-party software to service customer needs effectively

Professional maturity, integrity and a positive attitude

Industry knowledge desired but not required

Strong ability to work well under pressure

Passionate, Adaptable, Customer Focused and Teamwork oriented

Strong sense of urgency and accountability