IT Asset Manager

IT Asset Manager - for powerhouse global law firm in Washington, DC. **This is a hybrid position with some in office work.

This role serves as a subject matter expert responsible for the lifecycle management and governance of the Firm’s technology assets. Candidate ensures that IT assets are properly inventoried/maintained/disposed of according to established policies and procedures. Working in close coordination with technical teams and cross-functional stakeholders, the IT Asset Manager establishes/enforces/monitors/improves asset management processes, standards, and controls. This position ensures efficient and effective use of IT assets and actively evaluates industry solutions to drive continuous improvement and automation for ongoing asset management activities. This role works with cross-functional stakeholders to identify and apply design enhancements to ITAM technology to drive process effectiveness and uphold standards; partners with Information Security leads on the recurring asset management certification process in coordination with system owners to satisfy requirements of Firm leadership and external entities (e.g., cyber insurers); defines and monitors asset management service management levels / key performance indicators in partnership with IT functional leadership and solution / service team owners; ensures that IT service level agreements (SLAs) are understood and measured for delivery; informs the strategic design other Service Management technology systems, solutions, and/or modules that enable and/or support asset management; partners with IT solution teams and 3rd party providers as needed to apply and maintain features; manages asset risks and issues that may affect IT services and end-user productivity; and maintains the ongoing ITAM budget required for achieving established strategic objectives.

Duties: Oversees the Firm’s IT asset management (ITAM) program in partnership with the Director of Service Management, inclusive of procedures, processes, and controls for inventory management, software licensing, maintenance, and disposal. Supports the definition of guidelines for the use of IT assets in partnership with Information Security. Partners with cross-functional stakeholders for the procurement of new IT assets and disposition of legacy assets to establish appropriate controls and processes for preserving an accurate and dynamic enterprise asset inventory. Monitors IT assets to ensure they are being used appropriately; provides regular reports on usage. Maintains the Firm’s database/system of record for assets (e.g., software, hardware) and configuration management (CMDB), ensuring that the records are accurate and up to date. Leads design and oversees execution of standards and operational processes for configuration management. Leads ongoing buildout of configuration information to support IT Service Management and Information Security processes (e.g., incident, problem, technical change, release management, risk management). Identifies opportunities for simplification, cost savings, risk-reduction, and efficiency. Serves as the business owner of enterprise asset management solutions, actively leading the design and experience for IT and non-IT users.

Position Requirements: Bachelor’s degree preferred, Master’s degree is ideal. Technical certification(s) are preferred (e.g., ITIL v4, CITAM). Must have 7+ years of relevant experience, ideally in a large Law Firm setting. Demonstrated experience designing an enterprise ITAM framework, preferably in a professional services or Legal Firm. Proven experience establishing appropriate structure, size, and scale for the IT asset management discipline, balancing the risk posture with the organizational size and maturity. Experience designing, supporting, and continuously improving IT asset repositories. Must have prior experience with systems and tools such as ServiceNow, or Tanium for IT asset management/discovery/automation/workflow capabilities. Experience in leading IT staff to adopt ITAM standards. Experience with business process reengineering to achieve performance improvement outcomes. Ability to work as part of a team and lead others. Salary is commensurate with experience.