Part Time Data Entry - Work From Home Customer Service Representative

The objective of the Customer Relations Representative role is to execute tactical objectives fulfilling our commitment to superior customer care and a positive customer experience. The Customer Relations Representative will directly lead local personnel to improve customer service, manage service requests cycle time, and ensure effective market communication on results and performance. Please note that this is an entry-level position- you must learn all ends of our business operations before overseeing a team.

Responsibilities of the Customer Relations Representative:

Build client relationships by providing exceptional customer service

Have a thorough understanding of all clients' products and services and be able to educate clients on how our products and services would be beneficial to them

Acts as a Point of Contact for new and existing clients

Troubleshoot, and problem-solve client or member accounts and issues

Perform customer account maintenance requests from clients

Provide sound business advice and suggestions to clients

Retain business by identifying and addressing client issues (red flags)

Suggest ideas and improvements.

Other duties as assigned.

Qualifications of the Customer Relations Representative:

Minimum of 2 years supervisory experience preferred

Minimum 3 years of customer service experience preferred

Excellent training and customer services skills

Strong organizational skills

The ability to effectively communicate with various levels of management and demonstrate a professional demeanor at all times.

Able to be flexible in a rapidly changing work environment

Ability to work independently -- self-starter