Quality Manager

Quality Manager

Woodbury, MN

$80-105K

Our industrial manufacturing client in Woodbury, MN is looking to hire a Quality Manager. As a member of the Management Team, uses quality experience and expertise to manage the Quality systems, ensuring best practices and results in production and products. Maintains ISO and QMS requirements, leads new initiatives toward process improvement and best practices in quality administration. Works positively with production and quality staff to meet goals, find solutions, and drive positive change toward ever-increasing efficiency.

EDUCATION AND EXPEREINCE REQUIRED:

• 5+ years experience in Quality Management Systems in a manufacturing environment

• Bachelor’s Degree in a highly related field

• ISO and QMS expertise

• Experience maintaining customer complaint processes and mitigation

• Advanced knowledge of Lean, Six Sigma, and Project Management best practices

• Working knowledge of EXCEL spreadsheets, Microsoft Office Suite, and various quality documentation software

• Above average attention to detail

• Strong multi-tasking abilities

• Above average ability to communicate orally and in writing

• Able to work independently and safely

Job Qualifications:

Maintain ISO 9001:2015 Certification

Ensure Quality Management System processes and documents are in place and employees are trained to support ISO 9001:2015 certification.

Conduct periodic review of the QMS system with the Management Team

Generate Quality Scorecard and reports for aspects of plant quality including but not limited to Customer Complaints, CAR’S, SCAR’s, and COA’s.

• Customer Concern Management. Investigate customer concerns, perform Root Cause Analysis, and develop Corrective and Prevention Actions. Lead the resolution and ensure timely follow-up of quality issues to maintain customer satisfaction.

Oversee internal and external audits. Communicate audit findings and lead CAPA’s.

Review Customer Inquiries and/or changes to confirm requirements. Ensure required documents are requested from the customer and maintained. Make certain that Production and R&D develop necessary work instructions and batch records to support production.

Complete customer requested documents. Maintain Quality required documents, including specifications, and licenses. Ensure required documents are requested from the customer and maintained.

Provide oversight and training to Internal Audit Team.

Provide QMS & Quality Awareness Training to new and existing employees at scheduled intervals and as needed.

Provides leadership and guidance to Quality Technicians

Accountable for supporting the Quality Culture.

Provides facility visibility of Quality and Customer Concerns.

Promote quality culture, objectives and principles

Advocate change when appropriate

Mentor and develop staff in a manner which results in qualified, productive and satisfied employees who are able to successfully respond to changing customer needs

Provide Quality Systems training for new and current employees

Work with Production Engineering and R&D in responding to customer requests for process changes, quality assistance and corrective actions as needed

Work closely with customers to resolve issues pertaining to internal procedures, processes and products

Establish and manage supplier quality assurance plans/expectations for incoming critical raw materials and parts to ensure consistent quality and performance

Provide training and leadership in using quality tools and best practices (FMEA, lean practices)

Help drive, train others, and lead as needed cross-functional projects that improve business performance using Lean, Six Sigma and Project Management best practices

Review, audit, and continuously improve operating procedures for all processes

Investigate, experiment, and develop appropriate CI methods and tools - examples include Cost of Poor-Quality reporting (Internal & External failures), Benchmarking tools

Attend meetings and other learning opportunities to understand what others are doing to conduct CI best practices

Lead Management Review meetings to provide information and review of ISO-9001:2015

Contribute to long-term planning of the company