Call Centre Agent

Key criteria -

Matric with English and Maths

At least one year call centre experience

Excellent telephone manner, receptive to clients complaints and queries, professional at all times

Verbal and written communication skills

Ability to handle high volume work, prioritise and work under pressure

Studying towards or having completed tertiary education (preferably a degree or diploma)

Advantageous if FAIS accredited or working towards

Key duties -

Handle inbound calls

Dealing with queries and complaints

Provide product information and maximise on up-sell opportunities

Maintain accurate records

Operate relevant call centre system

Salary neg (discussed during interview)

Please forward cv to: additionaljobsJHB@gmail.com