Customer Service Intern

Job Title: Customer Service Intern

Location: Lagos, Ikeja

Experience: 0-2 years

Job Responsibilities

• Receive and respond to inquiries via phone calls, emails, and social media (WhatsApp, Instagram DMs).

• Process online transactions, communicate orders to the kitchen team and follow through on delivery of items ordered to the clients.

• Upsell and cross-sell the company’s products and services to clients through all communication channels.

• Follow up on potential clients to explain company products & service offerings and encourage purchases in line with the company’s policies.

• Maintain accurate records of all sales, scheduled client orders, and client complaints.

• Keep accurate records of all clients’ data (names, phone numbers, addresses, etc.)

• Collaborate with the marketing department to ensure that the company is reaching its target audience.

• Ensure client satisfaction at all times by promptly attending to their specific needs.

• Follow up on clients to get post-service delivery feedback.

• Receive, resolve or escalate client complaints to the operations manager.

• Perform all other related tasks as assigned.

Requirements

• BSc. /HND in any field.

Qualified candidates should send CVs using the job title as subject of the mail.