Customer Care Representative

We desire to hire a Customer service representatives who will be responsible for interfacing with customers. They facilitate relationships between a company and its clients, resolve issues, help to drive sales by cross-selling and upselling, and create memorable experiences that boost brand and customer loyalty.

Yes, you can get a lot done through training, but attracting the right kind of customer service agents really starts with the job description.

Creating the right job description that captures the typical customer service duties and skills necessary for the position will ensure you’re attracting the highest quality candidates.

Major Responsibilities Include

Interact with customers to solve issues and questions about products, services, and policies

Maintain a positive and friendly tone with customers at all times

Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally

Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform

Listen to customer complaints and try to identify the cause of their problem to your best ability

Identify the appropriate response and strategy to solve customer issues as quickly as possible

Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary

Be able to manage large amounts of phone calls, chats, emails, and other communication channels

Assist customers on placement of orders, refunds, or exchanges

Ensure customer satisfaction and maintain professional customer support

Place the customer at the center of the customer service experience

By providing a long yet clear customer care task and responsibility list, you’re setting yourself up to finding the representative who best fits your needs and standards.

Requirements

Proven call center or customer service experience preferred

Strong soft skills and communication skills

Flexibility to work multiple shifts, including during the weekends or on holidays

Must be willing to take part in required initial training

Willingness to take and ability to pass background check and drug screening

Can demonstrate empathy, listening skills, and speaking skills

Basic understanding of office and computer systems/software

Can succeed in a fast-paced work environment without being distracted during a customer interaction

Willingness to become familiar with the products and services of the company

Can work efficiently and manage time accordingly

Must have excellent organizational and multitasking skills