Customer Support Officer

Duties / Responsibilities

Answer customer inquiries via phone, email, and in-person

Handling customer inquiries, complaints and request via all available channels (Calls, Live chat and Social Media)

Building strategies for improving the overall customer experience and fostering loyalty

Answering questions about the company’s products or services

Resolving issues and troubleshooting problems

Process orders

Informing customers about real or potential product/service issues

Engaging in customer conversations on social media and monitoring brand mention

Proactively asking customers for feedback.

Required Skills / Abilities

Bachelor's Degree preferred

0 - 1 year experience in a similar role is added advantage

Excellent verbal and written communication skills.

Familiarity of Microsoft Office tools or Google Workspace suite

Customer orientation and ability to adapt/respond to different types of character