Service Delivery Manager

JOB DESIGNATION: Service Delivery Manager

RESPONSIBILITIES:

Managing Technical Operations with onsite team members and offsite Centralized Technical Operations.

Be responsible for all Tech Ops activities for the customer.

Collaborate with GCS and Centralized Tech Ops Team on various CVM Actionable.

Providing consultation to Customer, Engineering, and Support teams on various requirements.

Handling customer meetings & weekly Governances

Understanding new requirements on CVM products.

Collaboration with customers for scoping of CRs

Collaboration with various engineering teams for technical solutions, effort, and plan

Collaboration with BD for Technical Proposals for RFP, Non-RFPs, CRs, Applications, hardware upgrades, and migration/replacement proposals.

Creating high-level project plans for RFPs, CRs, Applications

Creating Migration Strategy, scope, and plan

Defining Project deliverables, acceptance, and exit criteria for projects

Defining project deliverables

FUNCTIONAL:

MUST HAVE: Domain expertise in CVM, IN, SMS, USSD, IVR

Hardware and solutions expertise

Know-how of technologies like Linux, Kafka, VoltDB, Postgres, Oracle, Tomcat

Expertise in handling application and database security is preferred.

EDUCATION AND EXPERIENCES:

BE/MTech in CS/IT/E&E/E&C

8 to 10 years in CVM Space

PERSONAL SKILLS:

Team Player

High Energy and enthusiasm

Fast learning

Change orientation

Ability and temperament to handle extreme pressure

Stakeholder management, Collaboration, Environment management