Customer service Representative

A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers'needs at each step of the process

Customer service representative duties:

•Open and maintain customer accounts by recording account information

•Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

•Maintain financial accounts by processing customer adjustments

•Recommend potential products or services to management by collecting customer information and analyzing customer needs

•Prepare product or service reports by collecting and analyzing customer information

Requirements and skills:

•Proven customer support experience or experience as a Client Service Representative

•Track record of over-achieving quota

•Strong phone contact handling skills and active listening

•Familiarity with CRM systems and practices

•Customer orientation and ability to adapt/respond to different types of characters

•Excellent communication and presentation skills

•Ability to multi-task, prioritize, and manage time effectively

•Minimum of OND