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Senior Client Relations Manager

Capitol Recruiters Inc.
Washington, DC
commensurate with experience.
August 04, 2022

Posted By Premium Recruiter


Senior Client Relations Manager – for prominent global law firm.

This position can be located in DC, NYC, Los Angeles, Palo Alto, or San Francisco, CA. This is a hybrid position with some in office work.

This high profile position is responsible for managing one of the firm’s largest client relationships.This position reports to the Director of Client Relations.


Work with internal and external stakeholders to strengthen client relationships and improve client service.

Collaborate with client legal operations teams to identify mutually agreed upon objectives, expectations, and timelines, and act as an internal and external project manager ensuring successful tracking and delivery of client goals.

Keep internal stakeholders informed of important client communications and initiatives through team meetings and other channels.

Coordinate with Strategic Pricing, Accounting, and Diversity & Inclusion departments to provide comprehensive and consistent responses to client needs.

Leverage data and analytics to advise lawyers on how to make more informed business decisions involving matter budgeting, staffing, and pricing.

Facilitate the gathering and sharing of client feedback to obtain insight on firm relationships and work, and ways to improve client service.

Prepare client pitch materials, including responses to RFPs, and conduct preparatory sessions with attorneys prior to client meetings. Track win/loss record.

Analyze industry, client, and legal data to identify potential client needs.

Position Requirements: Bachelor’s degree required, MBA a plus. Must have five years’ experience as a manager in marketing or business development at a law firm or professional services firm. Project management experience ideal. Previous law firm experience is highly desirable. Experience with demonstrated growth in scope of responsibilities within a law firm or professional services organization. Experience managing teams in a client-facing role. Ability to draft client-facing language clearly and concisely. Ability to summarize complex quantitative concepts, verbally and in written communications. Must be proficient with Microsoft Excel, Outlook and PowerPoint. Facility with Salesforce and knowledge management tools are a plus. Must be proactive with ability to manage/prioritize multiple simultaneous projects and complete work within given time constraints.

Salary is commensurate with experience, generous employee benefits offered.