Assistant Front Office Manager

We are now looking for a service-driven Assistant Front Office Manager for an upmarket Spa and Leisure Estate. This establishment prides itself in offering excellent service in all of its unique aspects - accommodation, spa, events, restaurant, etc.

The ideal candidate must have excellent interpersonal and communication skills, good product knowledge, be extroverted and have a keen eye for detail.

Requirements:

· Grade 12 with 2 years’ experience in a supervisory or managerial position within the hospitality environment

· Working knowledge of MS Office, Opera / Fidelio.

· Hospitality qualification

· Valid driver’s license

· Knowledge of SAP and Guest Connect will be advantageous.

Duties include, but are not limited to:

· Check all rate overrides prior to arrival and ensure correct authorization has been obtained

· Check the Departure Report daily

· Responsible for daily checks on petty cash

· Follow up on the open balance status on a daily basis and liaise with the relevant department managers to ensure that payment for departed functions/groups/guests is received promptly

· Attend to requests and complaints from guests without delay and in an appropriate manner

· Liaise directly and on a daily basis with all relevant departments

· Organize and supervise all staff; manage and control performance appraisals of Receptionist

Salary is dependent on experience.

Should you wish to apply for this position, send through your CV, a head and shoulders photograph and written references through to : alphenpersonnelservices@gmail.com