About the Role:
The Product Delivery Manager is a customer-facing role that works directly with some of our most distinguished customers. You will work closely with stakeholders and other product management teams nurturing long-lasting relationships and exceeding customer expectations. You’ll engage with customers using project and product management skills to help customers build products across multiple platforms and develop custom solutions utilizing SDLC and agile best practices.
Your day will be spent between Client Management, Team Management, and Product Management:
Guide project meetings and other client engagements to meet customer expectations
Communicate effectively with both large and small teams of internal and external project stakeholders to set and manage client expectations and timelines throughout the project.
Prepare and deliver frequent updates, maintaining positive customer relationships and ensuring a positive customer journey
Prepare status updates with key milestones and deliverables, next steps, risks, and project timeline.
Manage timeline and scope ensuring customer expectations are met
Communicate difficult/sensitive information tactfully and resolve or escalate issues in a timely fashion.
Understand and validates the details of deliverables as provided by project resources
Lead daily, weekly, and monthly internal meetings with team members and internal stakeholders.
Perform resource allocations and workload assignments according to delivery requirements
Communicate effectively with large and small project teams consisting of both technical and non-technical project stakeholders to set and manage client expectations and timelines throughout the project.
Provide transparency to senior leadership and work with design, development, information security, and other product management teams.
Develop product roadmap with external stakeholders
Manage product development using software development best practices
Gather requirements and document user stories
What Our Team is Looking For:
2-5 years of experience.
Experience working in a services environment preferred.
2 years working with custom web and mobile solutions.
Experience working with offshore teams a plus.
SCRUM certification highly desired.
Experience working in an agile environment.
Knowledge of JIRA or other project management software.
Experience managing the project lifecycle for large corporate clients.
Experience building products across multiple platforms.
Experience working with product management, engineering, and external parties to design and develop technology solutions
10Pearls is an award-winning end-to-end digital innovation company that helps businesses imagine and build the future. We partner with businesses to help them transform, scale and accelerate by adopting digital and exponential technologies. Our work has ranged from creating highly usable, secure digital experiences, mobile and software products, to helping businesses modernize through cloud adoption and development and the digitalization of their business processes. Our clientele is highly diverse, including Global 1000 enterprises, mid-market businesses, and even high growth start-ups. But those are just the facts. What makes us unique is that we have true heart and soul. We have a strong focus on a double bottom line and actively support and engage with the communities where we live and work to make the world a better place. In a nutshell, we believe in doing well, while doing good and know how to balance the two.
10Pearls is headquartered in the Washington DC Metro area with offices globally in South America, Europe, and Asia. Our employees are intelligent, passionate, hardworking, and drive innovative thinking to solve challenging problems for our clients. Our employees from all over the world and have highly diverse backgrounds and perspectives. On top of all that, they are good people who want to help each other grow and succeed.
We are growing rapidly, but looking for the right people to join the team. If you are looking for a challenging professional growth opportunity, have an entrepreneurial spirit, high energy, and want to work with others that share your values, we would love to meet you! Please feel free to learn more about us at
We offer a competitive compensation package, including full benefits.
Medical, Dental, Vision
FSA, Medical and Dependent Coverage
HSA (for the high deductible health plan option)
Telemedicine Program (for those enrolled in Medical)
Basic Life & Accidental Death & Dismemberment Insurance
Voluntary Life & Accidental Death & Dismemberment Insurance, both employee and dependents
Short Term Disability
Paid parental leave
Group Long Term Disability
Voluntary Critical Illness, Cancer, and Hospital Indemnity Insurance
401(k) (up to 4% employer match, no vesting schedule)
Onsite Gym (post-COVID!)
Onsite cold-brew coffee
Fully paid parking onsite
Employee Referral program
Extracurricular activities, both fun and community service
Employee Resource Groups
10Pearls is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.