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Customer Support Executive

Ajitgarh, Punjab, India
January 13, 2022


• Provide phone support for Global customers.

• Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.

• Demonstrates confidence and willingness to resolve customer requests or queries.

• Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement

• Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.

• Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.

• Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)

• Completes all training and development activities in timely manner

• Understanding of escalation handling procedures