Workforce Programmer

Position: Workforce Programmer

Duties and responsibilities:

-Innovation of reports, use of Macro VBA for automation

-Creation of dashboards

-Generation of reports

-Building of performance scorecards (agent, lead, manager levels)

-Maintenance, building and tuning of SQL database

-Creation and updating of client portals

-Monitor daily, weekly, monthly and yearly performance (KPIs)

Requirements/Qualifications:

-At least 2 years experience as an analyst or any position related to workforce

-Candidate must possess at least a Bachelor’s/College degree in any field

-Proficient in MS Office

-Advanced MS Excel Skills

-Knowledge of general scheduling practices in the outsourcing company* Clear understanding of workforce management

-Excellent analytical and problem solving skill

-Excellent interpersonal, written and oral communication skills

-Able to multitask and adapt to a flexible schedule

-Knowledge of Visual Basic, SQL and MS Access is a plus