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Technical Support Delivery Agent

Lancesoft Inc
Taguig, Philippines
April 07, 2021


Basic Function:

As a Technical Support Delivery Agent (E-mail Support), you will play a key role in ensuring the success of our client’s users. You will be performing initial triage of support inquiries, resolving technical issues, and helping to ensure that our customers love using the client's platform! This is a unique opportunity to partner with our worldwide teams, including Technical Support, Professional Services, and Partner teams. You will be the first point of contact and an ambassador for the client!

Specific Duties and Responsibilities:

• Delight customers by providing timely, expert advice

• Act as the first level of support for questions, issues, and common tasks

• Resolve technical support inquiries with speed and precision

• Create knowledge articles for new issues identified

• Escalate cases to the next tier of support as needed


• Minimum of 6 months of experience in a customer-focused, support environment

• Excellent written and verbal communication skills

• Ability to work a flexible schedule.

• Experience or knowledge with JavaScript, HTML, and XML a plus