Type: Full-Time (Direct Hire)
Responsible for delivering outstanding customer service
Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.
Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.
Roles & Responsibilities Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
Manipulate systems and escalate issues to the appropriate personnel for final resolution
Adheres to company's policies and procedures and maintain a positive attitude in support of company's Commitment to Excellence.
Performs other duties as assigned.
Working Details Must be flexible and willing to work irregular hours including evenings, weekends, public holidays and any work schedule required to satisfy client and customer needs in a 24/7 work environment.
Min. Work Experience
Candidate should be a PHRN and USRN, active licensed.
Must possess strong interpersonal techniques: is positive, pleasant, respectful and customer focused
Must possess a good command of the English language, including excellent enunciation and grammar Ability to retain detailed important information and/or instruction
Ability to solve complex problems in a Customer Service oriented environment
Ability to comprehend, capture and interpret basic customer information Ability to exercise emotional sensitivity to customer needs and challenges Professional attitude, enthusiastic and reliable.
Sound knowledge of telephone etiquette
Temporary work from home set up up to 14th month pay HMO Day 1 plus 1 upon regularization Performance Incentive and Annual Apraisal
Amenable to Any Shift
Medical & Health Care
About Multiple Companies
Recruitday is a partner to multiple companies in the Philippines looking for candidates to join their team. These companies span across different industries, such as Information Technology (IT), Business Process Outsourcing (BPO), Accounting and Finance, Marketing, and others. Apply to these jobs to join our talent pool and let us connect you to the right company