Call Centre Customer Services

We are recruiting for Inbound Customer Contact Centre Agents

Duties include, not limited to;

Responsible for answering all Inbound calls correctly and accurately

Manage all telephonic queries in a professional and efficient manner

Manage overflow inbound telephonic calls received in a professional and efficient manner

Pro-actively escalate all urgent issues and/or queries to the Call Centre/Customer Service Manager.

Attributes/Qualifications/Skills:

Good communication skills, both written and verbal.

MS Office Skills

High levels of attention to detail to ensure accuracy and completeness

Ability to apply judgment and tact when providing explanations

Ability to maintain customer confidentiality

Ability to work independently and demonstrate initiative.

Team orientation with a commitment to team goals, targets and objectives

No experience required as training is provided