Please find below the Cisco Voice Support Engineer Role at Flint, MI with HCL / McLaren Flint Hospital. If interested, Please share below details required for submission.
Job Title: Cisco Voice Support Engineer
Location: Flint, MI Onsite
Duration: Long Term CTH
Primary skills: Network Voice
Please look for a resource who has some experience in UCCX in addition to the below.
Cisco Unified Communications Manager (CUCM).
Cisco Unity Connection (CUC).
Voice Gateways, CUBE, FAX.
SIP Trunk, ISDN PRI circuits E1/T1, POTS.
UCCX and some level of UCCX scripting.
Cisco Video TelePresence servers (Expressway core and Expressway Edge) – Added advantage.
Good knowledge on CUCM Dial plans and call routings.
Able to read CUCM RTMT debug logs and Troubleshoot call failures.
Roles and responsibilities:
Hands on experience handling, Configuration of all types of IP phone models, Softphones, Jabber
Troubleshoot Cisco IP phone registration problems
Create/Modify call flows in call handlers
Troubleshoot basic call routing issues
Troubleshoot issues related to FAX
IOS upgrade on Cisco routers / voice gateways
Hands on experience in CUCM, CUC
Experience in monitoring and L2 level troubleshooting voice circuits (SIP Trunk, ISDN PRI circuits E1/T1, POTS)
Basic knowledge on voice protocols (SIP, MGCP, H.323)
Expected Salary /Rate
Notice Period (Days )
Current Location of the candidate
Availability for Interview (Preferred Time
*Onsite availability (post-selection)
Have you worked with HCL (Yes/No)
Thanks & Regards,
2 N. Market St., #400, San Jose, CA, 95113