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Cisco Voice Engineer (CUCM, CUC, UCCX or UCCE)

e-Solutions Inc.
Flint, MI
February 19, 2021


Please find below the Cisco Voice Support Engineer Role at Flint, MI with HCL / McLaren Flint Hospital. If interested, Please share below details required for submission.

Job Title: Cisco Voice Support Engineer

Location: Flint, MI Onsite

Duration: Long Term CTH

Client: HCL

Primary skills: Network Voice


Please look for a resource who has some experience in UCCX in addition to the below.

Cisco Unified Communications Manager (CUCM).

Cisco Unity Connection (CUC).

Voice Gateways, CUBE, FAX.

SIP Trunk, ISDN PRI circuits E1/T1, POTS.

UCCX and some level of UCCX scripting.

Cisco Video TelePresence servers (Expressway core and Expressway Edge) – Added advantage.

Good knowledge on CUCM Dial plans and call routings.

Able to read CUCM RTMT debug logs and Troubleshoot call failures.

Roles and responsibilities:

Hands on experience handling, Configuration of all types of IP phone models, Softphones, Jabber

Troubleshoot Cisco IP phone registration problems

Create/Modify call flows in call handlers

Troubleshoot basic call routing issues

Troubleshoot issues related to FAX

IOS upgrade on Cisco routers / voice gateways

Hands on experience in CUCM, CUC

Experience in monitoring and L2 level troubleshooting voice circuits (SIP Trunk, ISDN PRI circuits E1/T1, POTS)

Basic knowledge on voice protocols (SIP, MGCP, H.323)

Submission Details:

Full Name


Phone number

Work Authorization

Total Exp.

Relevant Exp.

Expected Salary /Rate

Notice Period (Days )

Current Location of the candidate

Availability for Interview (Preferred Time

*Onsite availability (post-selection)

Have you worked with HCL (Yes/No)


Thanks & Regards,

Sam Scott

Phone: 408-694-3904

email :

2 N. Market St., #400, San Jose, CA, 95113