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International Call Center / BPO / Voice / Freshers / Exp - Sal 4.5L

S Tech Solution 9310746638
Mumbai, Maharashtra, India
February 22, 2021


Huge Openings with TOP BPO MNC's - Customer Support / Technical Support (International Voice )

Any Graduate / UG / 10+2 / Diploma/ B.E/B.Tech / B.Sc / BCA / BBA /MCA /MTech / Freshers / Experience can appear for Multiple MNC BPO's,

Education : UG / 10+2/ 10+3 / Diploma / Any Graduate in Any Specialization

Shift : Rotational Shifts / UK / US

Experience : Freshers / Experience

Sal : upto 4.5lpa

Shifts : UK / US / Australian Shift / Pilot Process / Graveyard Shift / Day Shift / Rotational Shifts

Designation : Technical Support Analyst /Sr.Technical Support Associate/ Process Associate/ Sr Process Associate/ Customer Support/ Sr Customer Support

Technical :

Trouble shooting/Command for IP Address/Adobe Photoshop / ticketing tool / RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting

Customer :

Banking / Insurance / E Commerce / Telecom / Airline ticketing / Medical Billing / AR Calling / Accounts / Hospital Billing / Physician billing

JOB Role :

Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)

Provide World Class Customer Service.

End to Transaction of Reports.

Need to maintain Accuracy in Reports.

Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills

Excellent verbal and written communication skills

Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

Perform problem cause analysis

Resolve customer queries and achieve customer delight.

Ability to Identify Opportunity and Implement Process Improvements