IT Support Specialist avionte Denver, Colorado rec
#REC10021060 Job score: A Updated: Within 24 hours
JOB TYPE: Direct Hire
LOCATION: Denver, Colorado, United States
INDUSTRY: Information Technology
SALARY: $65,000.00 - $70,000.00 / year
EXPERIENCE: 2-5 years
RELOCATION ASSISTANCE: Yes - Regional relocation only
WORK ELIGIBILITY: US Citizen
FEES: 10% of Salary
CANDIDATE GUARANTEE TERMS: 90 days
PAYABLE TERMS: 90 days
DATE UPDATED: Within 24 hours
DATE POSTED: Nov 09, 2020
JOB TITLE: IT Support Specialist
REPORTS TO: COO or CEO
IT Support Specialist Operations COO or CEO The IT Support Specialist will act as the go-to person for technical support including hardware, software, email and other help desk issues.
DUTIES AND RESPONSIBILITIES
1. Manage hardware set up for all newly hired employees including computers, cell phones, hardline set up (Ring Central).
2. Troubleshoot and maintain existing hardware for all divisions.
3. Manage and maintain email for all divisions, including creation of email addresses for all newly hired employees and assignment and creation of distribution lists.
4. Manage internal information sharing platforms, including Share Point.
5. Act as the Remote Help Desk for hardware, software and third-party platforms (Ring Central, current ATS and others).
6. Maintain and troubleshoot networking issues for all offices and remote staff.
7. Create and manage tracking system for all company assets (Computers, phones, cell phones etc.).
8. Order, distribution, and manage cell phone for select staff.
9. Facilitate technology needs for office moves or new offices, i.e., transferring accounts, ensuring hardwiring needs.
10. Serve as point of contact with local vendors for office issues, when necessary, i.e., printers not working and cannot be fixed remotely.
11. Serve as the point of contact for all warranties and manage same.
12. Develop and implement basic robotic process automations as needed.
13. Other duties as assigned.
QUALIFICATIONS AND COMPETENCIES
Education and/or Experience - At least three (3) years of experience in an IT support role in an organization that has both a centralized and remote workforce. Must be able to juggle multiple projects efficiently.
Availability - Daily schedule will 10am - 6pm Eastern time.
Must also be available for emergency issues that arise, particularly on the West Coast.
Technical Knowledge -
o Windows Operating Systems (Windows 10)
o Office 365 experience - remote support o Email client set up and maintenance
o Able to stage laptops and desktops for deployment
o In-depth knowledge of hardware and software
o Software and Hardware management (installation, settings, etc.)
o Investigating, diagnosing and solving Users IT issues
o VoIP - able to setup phones and make sure connecting Page 2 of 3
Collaboration - takes the time to work with his/her employees, other managers, other departments, and manager.
Communication - Ability to write and speak effectively and manage difficult client and temporary associate situations. Responds promptly to all requests. Listens well and participates during meetings and asks questions to ensure understanding.
Handling Pressure - handle pressures of a fast-paced situation and thrives in a high stakes environment.
Initiative - takes initiative and begins projects when necessary.
Language Skills - Ability to interact effectively and present information in both written and oral form.
Mathematical Skills -Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Problem Solving - Identifies and resolves problems in a timely manner, develops alternative solutions, and uses reason even when dealing with emotional topics.
Professionalism - Approaches others in a tactful manner and reacts well under pressure.
Quality of Work - Maintains high standards despite pressing deadlines; does work right the first time; inspects work for flaws and corrects own errors; edits work for spelling and grammar; regularly produces accurate, thorough, professional work.
Time Management - Prioritizes work activities and uses time effectively and efficiently.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Travel required. Work
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. There may be requirements to client sites and temporary associate worksites that contain machinery or hazardous materials.
Being adaptable to various environments from professional office to heavy industrial is required. The employee is expected to adhere to all agency policies and to act as a role model in the adherence to agency policies. By signing below, I acknowledge that I have read and understand this explanation and job description.
IMPORTANT: All resumes must be submitted with a brief candidate summary that outlines the key qualifications required for this position as per the job description. Please showcase all skills and experience relevant to each requirement for THIS particular job. This write-up will be shared with the client along with the resume. Candidates without a proper write-up will not be forwarded to the client.
QUESTIONS FROM THE EMPLOYER
You will be required to answer the following questions when submitting a candidate to this job
Has the candidate worked in IT for a staffing company? MUST
Does the candidate have experience with Avionte?
Has the candidate got at least three (3) years of experience in an IT support role in an organization that has both a centralized and remote workforce.? Please give details:
The candidate must be able to juggle multiple projects efficiently?
Candidate telephone number:
Candidate availability to talk:
Have you included a short, detail summary that outlines the key qualifications required for this position as per the job description in the Introductory Note field?
Can you confirm that you have disclosed to your candidate that you are working with Recruiter.com on the position to avoid any confusion with candidates and clients. (required)
Availability to talk:
Candidate needs to be in Denver or open to moving to Denver
MUST have worked in a corporate office of a staffing company
Candidate must have worked in IT for a staffing company, ideally they will know how to use Avionte
Candidate will support the company nationwide – around 60 people