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Customer Service rep

Global Channel Management, Inc.
San Antonio, TX
November 04, 2020


M-F 8:00am – 9:00 pm

Weekends 9:00am – 7:00 pm

May work from home or Office. Must have LAN/internet connection

Customer Service rep needs 3+ years’ experience

Customer Service rep requires:

Previous experience in a telephonic or personal customer contact position

High School or equivalent

Ability to produce quality and professional written correspondence with customers

Ability to demonstrate and perform basic math

Customer service orientation

Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers

Commitment to providing resolution to customer issues on the first contact

Strong English comprehension and a good command of grammar

Customer Service rep duties:

Assists customers telephonically and non-telephonically with service and support issues.

Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.

Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.

Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer expectations.

Uses courteous and professional language.

Works effectively in a team environment.

Creates a win-win resolution to problems.