M-F 8:00am – 9:00 pm
Weekends 9:00am – 7:00 pm
May work from home or Office. Must have LAN/internet connection
Customer Service rep needs 3+ years’ experience
Customer Service rep requires:
Previous experience in a telephonic or personal customer contact position
High School or equivalent
Ability to produce quality and professional written correspondence with customers
Ability to demonstrate and perform basic math
Customer service orientation
Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
Commitment to providing resolution to customer issues on the first contact
Strong English comprehension and a good command of grammar
Customer Service rep duties:
Assists customers telephonically and non-telephonically with service and support issues.
Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer expectations.
Uses courteous and professional language.
Works effectively in a team environment.
Creates a win-win resolution to problems.