ALORICA ILOCOS NORTE - Be a world class call center agent

Awarded “BPO of the Year” by Enhancing the Customer Experience for the World’s Best Brands. At Alorica, we provide customer experience solutions that span the entire customer lifecycle. And it’s our job to be insanely great at it.

No two days at Alorica are ever the same. Beyond a dynamic, challenging and rewarding work environment, here’s a short list of what our company has to offer:

• Competitive salary and bonus structure

• On-site medical facilities, fitness centers and sleeping quarters

• Fun employee events and a curious, creative corporate culture

• Career growth opportunities

QUALIFICATIONS

The best fit for this job is someone who:

• is 18 years old or above

• is fluent in ENGLISH

• has excellent verbal/written communication skills

• can do problem-solving tasks

• is computer literate

• is skilled in using Microsoft Office software

• has typing and data entry skills

• at least graduated HIGH SCHOOL but reaching college level or finishing a degree is a plus

• is not tied up with his academics; not currently studying nor enrolling next term

• can commit to full time employment

• is flexible in adapting to rotational work shifts and days off

JOB RESPONSIBILITIES

• communicate with customers in a courteous, friendly and professional manner using agreed procedures

• listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport

• clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• maintain basic knowledge of client products and/or services

BENEFITS

• Competitive compensation package (above-average industry compensation standard)

• Health and medical benefits for you and your dependents

• Balancing your work and family with vacation leave and sick leave conversion

• Commission/Bonus pay in addition to your competitive wage (program specific)

• Night differential pay

• Group life insurance

• Career growth through promotion and leadership training

• Recognition for work well done

• Friendly, safe and clean working environment

• Exceptional amenities and fun employee engagement programs

And just as importantly, we know how to have fun!

To directly submit your application just click the "Apply" button, or you may simply text the word "ALORICA" together with your:

• Alorica branch of choice

• complete (first, middle & last) name

• full address with zip code

• cellphone numbers

• e-mail address

• highest educational attainment

to 0925 780 1762

or 0977 243 9110

and we will contact and assist you without delay.

Thank you.