ALORICA CUBAO - Be a world class call center agent

ALORICA is a leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels. Alorica’s award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies.

JOB RESPONSIBILITIES

• communicate with customers in a courteous, friendly and professional manner using agreed procedures

• listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport

• clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• maintain basic knowledge of client products and/or services

QUALIFICATIONS

The best fit for this job is someone who:

• is 18 years old or above

• is fluent in ENGLISH

• has excellent verbal/written communication skills

• can do problem-solving tasks

• is computer literate

• is skilled in using Microsoft Office software

• has typing and data entry skills

• at least graduated HIGH SCHOOL but reaching college level or finishing a degree is a plus

• is not tied up with his academics; not currently studying nor enrolling next term

• can commit to full time employment

• is flexible in adapting to rotational work shifts and days off

BENEFITS

• very competitive salary

• life and medical insurance

• state of the art facilities

• salary payout every two weeks

• rice allowance*

• recreation areas*

• access to computers for web browsing*

• sleeping lounges*

• gym*

[ * - depending on the site and/or account ]

To directly submit your application just click the "Apply" button, or you may simply text the word "ALORICA" together with your:

• Alorica branch of choice

• complete (first, middle & last) name

• full address with zip code

• cellphone numbers

• e-mail address

• highest educational attainment

to 0925 780 1762

or 0977 243 9110

and we will contact and assist you without delay.

Thank you.