Must have skills:
IID, Prod support experience
Handle L1 and L2 tickets. Take care of immediate prod issues.
Reporting and health check communication. Attending meetings.
Detailed Job Description:
Hands on experience in IID IBM BPM advance.
Should have worked in production support project.
Knowledge on L1 and L2 support.
Good in client interaction.
Minimum years of experience: 5+
Certifications Needed :No
Top 3 responsibilities you would expect the Subcon to shoulder and execute:
Client Communication and Reporting.
Work on L1 and L2 tickets and triage issues on eco call