This position requires providing phone-based customer support to resolve customer questions, inquiries, requests, and problems in an accurate, efficient, and timely manner. Provide a high level of customer service in accordance with policies and guidelines; analyze each situation to determine an appropriate solution and response in a fast-paced work environment.
Answering Phones Promptly
Scanning & Filing
Data Entry - Entering & Updating Customer Accounts
Supporting Other Departments
Daily & Monthly Reports
Maintaining Customer Satisfaction
Communicating with Dispatch Centers
Troubleshooting Alarm Systems
Must be a team player, punctual & reliable, have a sense of urgency, self-motivated, quick learner, willingness to learn, and strong attention to detail.