Technical Support Specialist

This position requires providing phone-based customer support to resolve customer questions, inquiries, requests, and problems in an accurate, efficient, and timely manner. Provide a high level of customer service in accordance with policies and guidelines; analyze each situation to determine an appropriate solution and response in a fast-paced work environment.

Duties:

Answering Phones Promptly

Scanning & Filing

Data Entry - Entering & Updating Customer Accounts

Supporting Other Departments

Light Scheduling

Daily & Monthly Reports

Organizing

Maintaining Customer Satisfaction

Communicating with Dispatch Centers

Activating Communicators

Troubleshooting Alarm Systems

Must be a team player, punctual & reliable, have a sense of urgency, self-motivated, quick learner, willingness to learn, and strong attention to detail.