For Network Support Engineer

Processing the queue of managed support tickets

Diagnosing and resolving faults

Technical consultancy regarding changes to existing products

Assist customers to accurately complete configuration forms

Build and test new managed hardware devices

Co-ordinate the deployment of managed hardware devices with customers and internal stakeholders

Mentoring and supporting other engineers in the team

Able to identify and make recommendations for improvements to processes

Providing a role model for others in the team through professional behavior and technical expertise