Native Korean Chat Support (based in Seoul)

Work location: Work from home in Seoul (once border open must relocate to Malaysia)

*MUST HAVE*

-At least Bachelor Degree in any field

-Fluent in English and Korean languages

-Able to work from home and shift basis (24x7)

-Fresh graduates with Bachelor Degree are welcomed to apply

*OTHERS/ADVANTAGES*

-Provide a high level of professionalism and competent customer service

-Able to communicate effectively with customers in a friendly and polite manner by following to processes

*RESPONSIBILITIES*

-The Client Service Associate is to help support one of the biggest IT companies' advertisers worldwide through chat, email, and callbacks

-Understand customer enquiries and respond via applicable channels: email, chat, and call backs

-Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

-Manage customer escalations and ensure that these are answered, tracked, and escalated as required

-Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes

-Ensure all SLAs are met accordingly

-Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

-Provide a high level of professionalism and competent customer service