Customer Escalation Rep Bilingual Call Cntr Houston, Texas rec

Customer Escalation Rep Bilingual Call Cntr Houston, Texas rec

#REC10019810 Job score: A Updated: Within 24 hours

OPENINGS: 1

JOB TYPE: Contract, Contract - Option to Extend

LOCATION: Houston, Texas, United States, 77055

INDUSTRY:

CATEGORY:

EDUCATION: High School

EXPERIENCE: <2 years

TRAVEL: Never

RELOCATION ASSISTANCE: No - Local candidates only

WORK ELIGIBILITY: Green Card, US Citizen

FEES:

DATE UPDATED: Within 24 hours

DATE POSTED: Aug 13, 2020

CANDIDATE PAY RANGE: $13.50 /hr to $14 /hr

RECRUITER COMMISSION: $140.66 /month to $145.60 /month

PROJECTED CONTRACT EARNINGS: $843.96 to $873.60

JOB DESCRIPTION

Customer Escalation Representative

Objective:

Assist customers with their accounts by reviewing coverage, and processing claims.

Primary Responsibilities.

Assist customers with warranty program that they are enrolled in.

Enhance customer loyalty by providing superior customer service.

Complete daily telephone calls to existing clients.

Handle Customer escalation requests via telephone, email and mail and work to positively resolve issues.

Resolve customer complaints by investigating problems and developing solutions.

Inform clients of coverage on accounts and assist with dispatching vendors to assist with repairs.

Keep Dispatch Supervisor informed by submitting activity and results reports.

Assist with dispatch department.

Assist the Dispatch Supervisor with projects as needed.

Knowledge and Skill Requirements.

Strong phone presence.

Positive and upbeat personality.

Attention to detail a must.

Ability to explain contract.

Comfortable with conflict resolution.

Ability to identify and resolve client concerns.

Ability to persuade and influence others.

Must be able to work within a team to accomplish a given goal.

Proven customer service, and dispatch experience.

Experience with Salesforce.com.

Ability to multi-task, prioritize, and manage time effectively.

Excellent written, verbal, listening and interpersonal skills.

Bilingual (Spanish and English) preferred but not required.

***Notes for Recruiter:

6-month contract position with possibility of extension/conversion.

Candidates must be able to work under a W2.

MUST HAVES:

Call center experience.

Sound outgoing and friendly on the phone

Are flexible to work Saturdays and 10 AM - 7 PM.

Bi-lingual candidate is a plus but is not required.

PAY DETAILS

$14/hour