Ocean Export Customer Service Agent for Logistics Whse by Bush Airport

Immediate Opening for: Ocean Export Customer Service Agent for Logistics Warehouse in Bush Airport area

Apply today for immediate consideration at RPJOBS.net

Requirements/Skills:

Excellent communication skills

Strong interpersonal skills to effectively interact with Internal and External Customers

REQUIRED: Excellent knowledge of freight forwarding and regulatory requirements with proven track record of 2 years in industry (Ocean Export)

REQUIRED: Work exp. using computer operating system: CARGOWISE

Good judgment skills and ability to make decisions

Team player

Proficient in MS Office

Pass criminal background check and drug screen

Flexible to overtime and weekends as needed

Duties

Receive and validate customer order

Issue shipment handling instructions to SS line

Reserve file number

File tariff rate if applicable

Arrange for pick-up/transfer of cargo

Answer all customer inquiries in accordance with the Customer Service Policy standards

Further increase customer satisfaction and business share through proactive and regular contact. Establish customer communication preference, i.e., phone, e-mail, fax, visit

Handle and manage all customer contact at file level regarding exceptions

Provide accurate job costing forecast

Compiling quotes by providing rates, tariffs, etc.

Ensuring full compliance with US rules and regulations for export

Submit AES transmission, verify results by checking weekly compliance report and make corrections if necessary

Review documentation against Shipper's Letter of Instruction (SLI) and/or Letter of Credit for accuracy

Arrange for legalization of documents and / or inspection (if necessary)

Communicate and coordinate with Customer Service group for any requirements and/or exceptions found in freight instructions/documents

Ensuring flawless process flow of documents and full coverage within the doc. processing / customer service -team as per customer requirements

Ensure timely and correct update of applications

Ensure timely invoicing of all files

Shipment routing

Require documents to support export of freight

Exception handling by consulting with supervisor

Other duties as requested.