Customer Sales And Customer Service

Client Overview

The largest sporting goods retailer provides athletes and outdoor enthusiasts with the gear and apparel they need to achieve their personal best.

WHAT TO EXPECT:

What’s required to Provide Support for this Client

- Respond to “Where is my order” calls

- Assisting loyalty customers with points, discounts and more

- Troubleshoot order related issues

- Providing a quick and thorough understanding of customer priorities and identify key improvement areas

- Assisting customers with product questions

- Placing new orders/volume orders

- Handling existing orders: returns/replacements

WHAT IT TAKES TO SUCCEED:

Must-Have Qualities and Skills

- Build and maintain strong working relationships through exceptional communication

- Demonstrate a working knowledge of a variety of sports and outdoor activities

- Fluent, both written and verbal, in English

- Demonstrate a proven ability to deal with challenging customers and situations

EDUCATION NECESSARY:

There are no education requirements to register on the Arise Platform – you just need to know what makes for a great customer service experience. This is a great work from home opportunity for people like you, looking to start a business and be their own boss.

WHAT YOU'LL BE DOING:

Providing excellent inbound customer service, some sales, and tier-two escalations for the largest sporting goods retailer.