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Customer Sales And Customer Service

Company:
NVA Virtual Solutions
Location:
Houston, TX
Salary:
$9.00 per hour
Posted:
October 16, 2020

Description:

Client Overview

The largest sporting goods retailer provides athletes and outdoor enthusiasts with the gear and apparel they need to achieve their personal best.

WHAT TO EXPECT:

What’s required to Provide Support for this Client

- Respond to “Where is my order” calls

- Assisting loyalty customers with points, discounts and more

- Troubleshoot order related issues

- Providing a quick and thorough understanding of customer priorities and identify key improvement areas

- Assisting customers with product questions

- Placing new orders/volume orders

- Handling existing orders: returns/replacements

WHAT IT TAKES TO SUCCEED:

Must-Have Qualities and Skills

- Build and maintain strong working relationships through exceptional communication

- Demonstrate a working knowledge of a variety of sports and outdoor activities

- Fluent, both written and verbal, in English

- Demonstrate a proven ability to deal with challenging customers and situations

EDUCATION NECESSARY:

There are no education requirements to register on the Arise Platform – you just need to know what makes for a great customer service experience. This is a great work from home opportunity for people like you, looking to start a business and be their own boss.

WHAT YOU'LL BE DOING:

Providing excellent inbound customer service, some sales, and tier-two escalations for the largest sporting goods retailer.

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