Technical support specialist

Respond to customer inquiries and assist in troubleshooting and resolving challenges

Actively update, maintain and monitor all software/hardware systems

Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems

Maintain a working log detailed all required system updates, as well as the date of completion

Resolve technical issues related to software/hardware

Organize and file documentation pertaining to warranties and instructional guides for computer hardware

Install and configure software

Assist management in creating training materials