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Finding a In BPO Call Center Field

Company:
MNC
Location:
Chennai, Tamil Nadu, India
Salary:
10k-15k
Posted:
January 12, 2021

Description:

Call Center Agent Job Responsibilities and Duties:

1.Answer incoming calls and respond to customer s emails

2.Management and resolve customer complaints

3.Sell products and place customer orders in the computer system

4.Identify and escalate issues to supervisors

5.Provide product and service information to customers

6.Research required information using available resources

7.Research, identify, and resolve customer complaints using applicable software

8.Process orders, forms, and application

9.Route calls to appropriate resources

10.Document all call information according to standard operating procedures

11.Recognize, document, and alert the management team of trends in customer calls

12.Follow up customer calls where necessary

13. Up sell products and services

14.Complete call logs and reports

15.Other duties as assigned

Call Center Agent Qualifications and Skills:

1.High school diploma or equivalent

2.Proficient in relevant computer applications

3.1-3 years of experience in a call center environment

4.Knowledge of customer service practices and principles

5.Excellent data entry and typing skills

6.Superior listening, verbal, and written communication skills

7.Ability to handle stressful situation appropriately

Salary: 10k to 15 k

For Both Fresher & Experinced.

Arreas can also apply

For Further Information contact Us:-

HR Abitha

Ph no:-6385235307

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