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Call Center Customer Service Rep - Amherst, New York rec

Company:
ESR Healthcare
Location:
Amherst, NY
Posted:
October 29, 2020

Posted By Premium Recruiter

Description:

Call Center Customer Service Rep - Amherst, New York rec

Call Center Customer Service Rep - 20-08067

#REC10019577 Job score: A Updated: Within 24 hours

OPENINGS: 30

JOB TYPE: Contract

LOCATION: Amherst, New York, United States, 14221

INDUSTRY:

CATEGORY:

EDUCATION: High School

EXPERIENCE: <2 years

TRAVEL: Never

RELOCATION ASSISTANCE: No - Will consider candidates that relocate on their own

WORK ELIGIBILITY: US Citizen

FEES:

DATE UPDATED: Within 24 hours

DATE POSTED: Jul 21, 2020

CANDIDATE PAY RANGE: $14.49 /hr to $14.50 /hr

RECRUITER COMMISSION: $54.72 /month to $54.73 /month

PROJECTED CONTRACT EARNINGS: $109.45 to $109.46

JOB DESCRIPTION

Training: Mon., 8/17 (M-F 9a-5:30p)

Mon., 8/24

Class Size:30

Length of Assignment:Project is for 5 weeks. After the project is complete, those who are performing well and have good attendance, will be assigned to another project/ dept

Work Schedule: Our call center is open M-Tr 8a-11p, F 8a-9p, S 9a-5:30p. Please seek candidates with flexibility, so once they clear background, we can assign them to any available schedule.

Responsibilities: Online banking support; balance inquiry, password/profile reset, transaction history, etc.

Required Qualifications:Candidates must have minimum 6 months call center experience, good communication skills (i.e. professional and speaks well) and working knowledge of a computer. Prior Banking experience is a plus. Candidates, who may have performed in an Operator or Dispatcher role may also be considered, as long as they are familiar with answering a high volume of calls and navigating multiple screens on a computer.

IMPORTANT: All resumes must be submitted with a brief candidate summary that outlines the key qualifications required for this position as per the job description. Please showcase all skills and experience relevant to each requirement for THIS particular job. This write-up will be shared with the client along with the resume. Candidates without a proper write-up will not be forwarded to the client.

PAYABLE TERMS

Recruiters receive contract commission payments once per month. Payment is processed after work for each contractor is verified at the end of the month. The commission is paid out on the first pay period of the following month. Depending on when your candidate starts, the first payment may take 4 to 6 weeks to receive.

QUESTIONS FROM THE EMPLOYER

You will be required to answer the following questions when submitting a candidate to this job

Candidate DOB (Month and Date only)

Candidate availability to talk:

Last 4 digits of candidate SSN:

Candidates must have minimum 6 months call center experience?

Prior Banking experience is a plus?

Must have experience with answering a high volume of calls and navigating multiple screens on a computer

Have you included a short, detail summary that outlines the key qualifications required for this position as per the job description in the Introductory Note field?

Can you confirm that you have disclosed to your candidate that you are working with Recruiter.com on the position to avoid any confusion with candidates and clients. (required)

Have you confirmed that the candidates information is all correct: Telephone, email etc..

Is the candidate currently working? If so where:

If working why does the candidate want to leave for a short term assignment:

Has the candidate ever worked for or applied to Defi Auto?

Candidate telephone number (best number to contact)

Candidate email address

An account manager from Staffing the Universe will need to call candidates before submitting the resume to the hiring manager. Please provide a few days and times they will be able to speak to them. They will not submit resumes to the HM without speaking to candidates first:

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