CRM Executive

• Building and maintaining relationship with the clients and key officials.

• Directing the sales team regarding the opportunities for further sales within key clients.

• Resolving the problems faced by the customers.

• Preparing and weekly and monthly report goals.

• Manages customer and activity data quality.

• Helping customers by offering advice.

• Making an important contribution to customer satisfaction and loyalty.

• Auditing and updating the complaint sheet faced by the customers.

•To generate more leads from the people out called.

•Handling customer inquiries both through phone and through E-mail

•Ability to take the customers through the sales process

•Build sustainable relationships and engage customers by taking the extra mile.

•Manage large amounts of inbound and outbound calls in a timely manner.

•Follow a communication script when handling different customers.