Required Skills: The candidate must be able to diagnose, troubleshoot and document new issues. The candidate interacts daily with supervisor, peer groups, and customers and must demonstrate excellent verbal and written communication and customer service. This is a helpdesk position and the candidate will need to be able to remain at a desk providing support over the phone for extended periods of time. Agent will be expected to communicate effectively via email. Experience with incident tracking, best help desk practices, Microsoft Office Products
Desired Skills: An adaptive problem solver with well-balanced technical experience should be able to demonstrate a history of addressing progressively difficult technical challenges.), Spectrum, TrustWave, Active Directory, ServiceNow, and SharePoint is a plus. Prior Helpdesk experience is strongly preferred. Technical certifications, such as Security+, CCNA, ITIL or other relevant certifications a plus. Active or previous ADP2/IT-2 Certificate of Public Trust or other DoD issued security clearance.