Title: Warehouse and Financial Systems Support Specialist
The Warehouse and Financial Systems Support Specialist supports and maintains the IT related systems and software applications for the Distribution Centers and Master Distributors around the world as well as supporting and maintaining the various financial systems.
Primary Duties and Responsibilities
Provide overall support of a warehouse management system (WMS) for one or more sites.
Provide overall support of financial applications for the corporate site.
Request/test/implement changes to WMS and financial applications that will support and improve processes.
Execute rollout of technology at new facilities or upgrades at existing facilities, coordinating and testing system changes and documenting the outcome
Instruct users in the proper and efficient usage of the system(s) and notify/train users when hardware and/or software changes occur
Troubleshoot hardware and/or software applications malfunctions and errors, as well as user problems, resolving them or escalating as necessary.
Interface with internal and external technical staff to define application solutions
Provide local systems knowledge and support to business stakeholders
Prepare written materials that document activities, events, systems, and architecture of WMS Systems
Carry out the installation of computers, equipment, printers, and software
Support yearly physical inventory process
Demonstrate the Company’s Core and Growth Values in the performance of all job functions
Minimum Job Requirements
Detailed understanding of logistics processes and techniques
Possess basic knowledge of PC and Server hardware
Possess basic knowledge of WAN/LAN/WLAN technologies
PC proficiency to include Microsoft Word, Excel, Outlook
Possess excellent organization, communication and presentation skills
Be flexible, self-motivated, proactive and results oriented
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to effectively communicate with technical and non-technical users (very important)
Ability to manage and prioritize multiple requests to ensure timely response to the users
Experience & Education
Minimum 2 years related experience and/or training; or an equivalent combination of education and experience
Experience to include WMS configuration and support in a distribution center environment with familiarity of RF systems and equipment
Knowledge of SQL Server
Ability to write basic SQL queries is a plus
EDI is a plus