IT Instructional Designer/Trainer

Responsibilities

•Adhere to the priorities, objectives, and guidance of Team Leader and IT management

•Participate in IT Projects to design and develop learning materials

•Produce effective training presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience

•Create, review, and update training materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets

•Proactively and effectively communicate with Team Leader and IT management

•Creating engaging learning activities and compelling course content

•Working with subject matter experts and identifying target audience's training needs

•Developing training content to meet instructional goals/objectives

•Create practical examples that students can apply within their use of IT application/system in their work environment

•Applying tested instructional design theories, practice and methods

•Measure/test user knowledge retention and transfer

•Apply tested instructional design theories, practice and methods

•Create supporting material/media (audio, video, simulations, role plays, games etc.)

•Collect and maintain training data to support department key performance indicators

•Conduct training courses, customer webinars, on-site customer training, and user group sessions

•Establish effective relationships throughout the organization, both within IT and across business units/customers/stakeholders to identify/address gaps in user training

•Remain knowledgeable about Georgia DOT IT applications and business strategies as related to training materials and courses

•Assist technical managers, IT developers, and specialists to explain complex technical concepts and business/data workflows to non-technical audiences

•Provide user training support with IT product launches and go-lives

•Travel to Georgia DOT business locations (within State of Georgia) to conduct training

•Ability to maintain professionalism and order within the classroom to complete course objectives

•Ability to adapt/respond in a dynamic, fast-paced, customer-focused IT environment characterized by rapid change, minimal lead times, and multiple competing priorities

Required Qualifications

•Visual design skills and ability to storyboard

•Ability to write effective copy, instructional text, audio scripts/video scripts

•Ability to develop and instruct in the development of web based training

•Bachelor's degree in or Technical Communications, Engineering, MIS, IS, IT or other technical field

•6+ years advanced skills with Microsoft Office

•4+ years of experience with web based course delivery tools such as Captivate, Camtasia, and Lectora

•4+ years of experience in the field of IT technical training and train-the-trainer training

•4+ years of experience in developing role based end user training materials for IT applications/systems

•1+ years of experience maintaining courses within Learning Management System

•Strong leadership, problem solving, oral presentation, technical writing, planning, and adult-learning/workforce teaching skills

•Experience in course design and development

•Experience in developing training content (e.g. user manuals, handouts, slides, exercises, and web based training)

•Ability and flexibility to travel frequently within State of Georgia

•Strong commitment to providing superior customer service

•Excellent verbal and written communication skills

•Able to develop training content in collaborative team environment and work independently with minimal supervision to deliver training

•Hands-on, can-do attitude