Tier 2 Desktop Support

Title: Tier 2 Desktop Support

Location: Phoenix, AZ, United States

Length: Long term

Restriction: W2 or 1099 only

Description:

** F2F Interview required - Reasonable expenses will be paid for f2f.** Initial PO till 6/2020; usually projects with this customer goes for 3+ years ***

W2 or 1099 only - no c2c

Under limited supervision, provides complex analytcial, technical, and adminisitrative work in the planning, design and installation of new and existing personal computer systems and LAN's, troubleshooting and resolving hardware and software problems, install and configure new IT equipment.

Provides training and assistance daily to Tier 1 technicians, under the guidance of the Desktop Manager. As a Tier 2 member with advanced levels of experience, acts as a technical subject matter expert in support of desktop systems.

Works with ticketing systm software to prioritize and manage support calls.

Maintains a high level of communications with customers in respect to scheduling hardware and software installations and support calls

Participates in hardware and software upgrades and deployments conducted during and outside of normal business hours, installs and configures approved PC based software packages for clients

Microsoft Suite of products and various industry standard technologies (Intermediate Skill Level)

Bachelor's degree plus 5 or more years or experience in support of a Fleet of 500 + Desktops

Desired Skills

Public sector, local candidate