Temporary Customer Service Representative
M-F 10:00am to 6:00pm, M-F 10:30am-6:30pm
M-F 11:00am to 7:00pm, M-F 12pm-8pm
The successful candidate is extremely professional, possesses excellent reading comprehension and verbal communication skills and is able to multi-task in a high volume production driven environment while maintaining expected performance levels.
•Provides telephone support for Shareholders, their representatives, and the investment community.
•Develops a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up-to-date on circumstances which affect Shareholders.
•Initiate outbound calls and follow up on escalated calls, as required.
•Respond to shareholder inquiries using fact sheets and scripted materials provided.
•Responsible for answering a minimum of 50 calls daily for various product lines.
•Ensure compliance with policies, procedures and regulatory requirements.
•Escalate complaints to Supervisor as per internal procedure protocols
•Identify opportunities to improve service levels based on the nature and number of inquiries.
•Maintain required performance metrics.
•Experience with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.)
•Demonstrated, strong verbal communication skills
•Demonstrated, strong reading comprehension skills
•Strong listening skills
•Ability to quickly navigate through reference materials and support guides
•Ability to effectively follow scripted material, as well as department policies and procedures
Interested candidates can submit their resumes to firstname.lastname@example.org